As an amateur athlete, I often deal with major/minor injuries and various muscle aches/tightness. Lily is now my person to go to. I’ve done many physio sessions and nothing ever has come close to the effect of acupuncture and cupping on my body. My recovery has improved so much and many injuries have been fixed just by one/two sessions. Highly recommend as Lily is able to tailor the treatment to your body to find the best for you, is very knowledgeable and the nicest person you could ever meet. I have recommended to my friends already and will be using going forward to injury prevention.
Lily is extremely knowledgeable and supportive. I trusted her 100%. As well as acupuncture and Chinese herbs, she provided advice on diet and lifestyle, tailored to my individual health issues. This enabled me to feel that I was really taking control of my own health problems. I had tried a very well known Harley St TCM practitioner before and in my opinion Lily’s care far outstripped that of the more well known clinic.
“To those who have tried Acupuncture and not got on with it, I’d say you haven’t been to the right acupuncturist! Lily is amazing. Our whole family – 3 generations – use her services when required, although she’s so good, we don’t often require them!”
Riel Seimbe, 5 stars
“Lily has helped most of my family. First my wife, then me and then my Mum. I was suffering with lower back pain and within half a dozen sessions and some exercises it was completely sorted. I would recommend Lily to anyone.
Dan Jay, 5 stars
“Very knowledgeable and highly professional. I attended the clinic for prenatal acupuncture, and have received great results in terms of body preparation for labour and delivery. Thank you Lily, I will be coming again.”
Zina Ibrahim, 5 stars
“Absolutely fantastic - I had acupuncture to help with hot flushes and it was incredibly effective. Lily was lovely and professional throughout and I cannot recommend her enough.”
Megan Pyke, 5 stars
“I have used Lily a number of times and found her to be honest and friendly. I have seen significant improvements from the acupuncture I've received from Lily. There have also been times when Lily has suggested that acupuncture may not be the most appropriate treatment which made her stand out far more than others and not just in it for the £. Lily is uniquely inquisitive and seems to genuinely want to help. I can't recommend her enough.”
Phil Long, 5 stars
“I would highly recommend Lily as an acupuncturist to run alongside fertility treatment. Lily helped throughout our fertility treatment before and after conception. Not only did Lily administer acupuncture but she advised me on the best diet, helped with aches and pains and she has such a wide range of knowledge regarding fertility treatments that she always made time to answer a question. Lily is a true professional and I would highly recommend seeing her for fertility assistance.”
Jemima King, 5 stars
“Lily has been a huge help in my journey to rebalance my hormones after being diagnosed with PCOS.
She is exceptionally knowledgable and made me feel at ease from the very first appointment.
I would highly recommend Lily and her services to anyone considering going down the Chinese Medicine route - it has made such a positive difference for me and my health.”
Emily Gosen, 5 stars
“Lily was a pleasure to meet and very good at what she does. She's very friendly, reassuring and made me feel very relaxed and calm. I had problems with my lower back and piriformis and they improved dramatically within the 6 weeks of treatment. I'd definitely visit her again for treatment, not just for my leg/back but any future ailments. Thanks again Lily x”
Rachel Whitman, 5 stars
“From my first session with Lily, she has made me feel at ease by being very attentive and caring. She has helped me with a knee problem when everything else that I previously tried failed. It is rare in this busy life to find someone who will genuinely listen and do whatever she can to help. Lily has a gift and I would have no hesitation in recommending her as she goes that extra mile for her patients.”
Having strained a muscle or ligament damage in the groin area, I was experiencing intense pain in my back and leg after 4/5 hours sleep. To the extent that was unable to sleep. A visit to my local GP and I was prescribed pain killers which proved to be next to useless. I had acupuncture treatment with Lily and the results were immediate. That night the pain in my back and leg were relieved and I had a reasonable nights sleep. I still have the problem with my muscle strain, but that can only be resolved with rest.
I am very appreciative of the professional treatment I received. From the initial consultation and analysis of the problem,. I felt as though I was in very professional hands and all my questions and concerns were answered to the extent that I had complete confidence in the following prescribed acupuncture.
Terry, Male, 66, Studham
I was suffering from pelvic floor pain and our GP was not particularly helpful. After some research, I realised I needed to see a physio. I found a lady who did deep tissue massage which helped (but did not resolve all pain issues) and left me with unpleasant detox effects. I needed more help from someone I knew and trusted. As I had been a patient of Lily in the past, I sought her help. A session of acupuncture sorted out most of the remaining pain which was probably due to a knotted abdominal muscle. Lily then said that I needed to have more treatment from a physio and I subsequently found a lady physio who specialised in pelvic floor pain. I always happily seek Lily's advice and help as I trust her implicitly, she is compassionate and very knowledgeable. Lily has helped me with skin problems in the past and was a great help with the pelvic floor pain. God bless you Lily!
W.M., 59, Female, Retired teacher, Hemel Hempstead
I had recently been diagnosed with slim pcos. After years of missed periods, a late miscarriage and such problems trying to conceive, I turned to acupuncture with a ‘why not’ type of attitude. I am a teacher, was living to work and somehow thought I would just fall pregnant in amongst my busy schedule. To put it into context - I missed my first appointment as I screeched up to the car park 30 minutes late as I had stayed late at school then hit traffic.
Lily genuinely helped me realise what was happening. She is like a counsellor, top fertility consultant and massage therapist all in one. Just being in the room made me so calm- it made me realise how hectic other areas of my life were too.
I was seeing a fertility consultant at the time and was one step away from taking clomid and ovarian drilling.
I came to Lily for fertility acupuncture. Lily listened carefully, gave gentle advice and then started each session. It makes me so emotional to look back through our emails - gradually my periods returned, and unbelievably I fell pregnant naturally (I also took Inofolic which helped, I believe).
The acupuncture worked for me - I know this sounds weird but I could feel the warmth inside me and I just knew that I was going to fall pregnant that month after my treatment. I honestly never thought this would be for me but if you have pcos and ttc, are stressed, frazzled, constantly Googling because western doctors’ answers just seems so extreme and scary, then I would say just try it!
I’m breastfeeding my baby boy as I type this. I really, really, really didn’t think it would happen to me and it did. I cannot thank Lily enough for helping me reconnect with my body/nature. I am now a very proud, doting mother.
Thank you Lily. I will be forever grateful and sure that the last session before the positive test was the one that helped support the pregnancy and give me a PERFECT little baby boy. Xx
C.G., 34, Female, Teacher, Hertfordshire
I was diagnosed with atypical trigeminal neuralgia 2.5 years ago and, having joined the TN Association, read an article about how acupuncture had helped a sufferer in relieving pain caused by this condition. I was prescribed Oxcarbazepine, which is often taken for this condition. When I first visited Lily I was taking up to 4 tablets per day. I am now taking 2 tablets a day and I hope to reduce this down to 1 in the next few months.
I have ongoing acupuncture sessions - one every two or three weeks for 1 hour. Because I have quite a stressful job working on London every day, I will continue my sessions as I find them very helpful in reducing stress levels and thus reducing the pain caused by my TN. Having regular acupuncture relieves the tension build-up in my neck and face which, in turn, can sometimes stop the pain that I feel in my jaw from the TN, for a period of time. I am very satisfied with the care I receive.
Female, 62, Legal PA, Essex
I’m a Waitrose assistant. For the past 2 years I have been working night shifts and I have suffered from migraines almost on a weekly basis. A friend of mind suggested I try acupuncture. I have tried common painkillers, Nurofen Plus, aspirin, ibuprofen etc. I have found that acupuncture has helped me immensely with my migraines and stress, I would definitely recommend it. I’m extremely happy with all the care I have received and I find Lily to be extremely friend and caring.
Maria, Female, Hertfordshire
I'm a builder by trade and am constantly on my feet and going up and down ladders most of the day caused me to start getting great pain and pins and needles in my feet. I’d gone to physiotherapy and tried lotions like deep heat etc. I had acupuncture with Lily – was the first time ever that I’ve tried this sort of treatment.
The care was absolutely amazing. Lily took notes about my health and asked many questions so she could find what was the best treatment for me. After a few days my feet felt so much better and the problems i had previously seemed to have vanished over night. Every thing was very professional from start to finish and I've been back to Lily on a couple of accusations when the problem in my feet has flared up again.
Lily is a very knowledgeable lady that knows her stuff. She takes great care in your well being and makes sure you always feel comfortable before treatment and the prices are very reasonable for this type of service.
Terry, 51, Male, Builder and carpenter, Hertfordshire
We are currently trying to conceive and I wanted to de-stress from the pressures of trying for a baby and the work stress. I had acupuncture and moxibustion with Lily. The care has been brilliant, I feel totally relaxed during and after my treatment. From my first appointment Lily, I was made to feel welcome and that helped with the de-stressing from everyday life. I would and have recommended Lily to family and friends. I would say to people that if you are looking into acupuncture and other treatments I would highly recommend your services. I have had a fantastic experience during my treatments.
I was experiencing tiredness and came to Lily for acupuncture. Lily is an excellent practitioner who listens carefully and really knows how to help. I fully recommend her acupuncture treatments. Thank you!
M.B, Teacher and musician
I had a history of miscarriage and came to Lily to prescribe herbs and acupuncture to help my fertility journey. The care provided was very helpful! I now have a lovely healthy baby girl! Lily is an amazing soul who you really believe gives her all to help you, I have recommended her to others to help on their fertility journey.
Joanna, Female, 39
I had been suffering with bad pain in my jaw for about 10 years which was worse through the wintertime. I had medication (Carbamazepine) from my GP, I wanted to see if acupuncture would help.
Also I have diverticulitis and tried to eat sensibly, especially more roughage. I wanted advice on relief of the symptoms. I can’t believe how much the treatment helped. I had acupuncture 3 times I think, and noticed the difference in my jaw, and the advice I was given for my stomach has helped a great deal. Marvellous. I haven’t taken any tablets for nearly 2 years. Lily was such a lovely person and made me feel very relaxed and confident.
Sue, 67, Female, Retired, Hemel Hempstead
I had been experiencing terrible pain in bunions and came to Lily for acupuncture. I found this extremely helpful, no more pain in feet. Excellent treatment, always punctual, friendly and caring.
Jose, Female, Retired, Berkhamsted
After having a baby I developed really poor posture, which led to me to experience very bad back pain and tight muscles. A family member recommended cupping to relieve some the tension in my back. Cupping really relieved the tightness in my back and the hints and tips that Lily provided me with to help correct my posture were so useful.
I have decided to go through the menopause naturally and was looking for ways to help me manage my symptoms. I also have 3 prolapsed disc, which do give me problems periodically and which I’ve used physiotherapy and osteopathy for previously. Following a recommendation I booked in for some Acupuncture. My hot flushes decreased, my energy levels improved, advised to drink peppermint tea as it was more cooling than ginger and lemon. My radiating lower back pain improved, which gave me a better nights sleep. I am a health care assistant so I need to be in good health myself.
Lorraine, 55, Female, NHS Support worker, Abbots Langley
Having seen various practitioners of Chinese medicine and other natural treatments over many years in London (Harley Street, Neal's Yard etc.), I was looking for someone good nearer to where I now live. I thoroughly researched local treatment clinics and came across Lily. I was immediately impressed with her credentials and ultimately absolutely delighted with her professionalism and warm manner when I eventually met with her for treatment. She managed to resolve the issues I took to her within two sessions. I would have no hesitation in recommending her to others and will definitely see her again for any future issues I may have in the future.
Peter, Photographer and Writer
I suffer from stiff/heavy shoulders, back pain and headaches. I had a 60-minute acupuncture session and found it to be very good. At the time of receiving the treatment, the main pain of my shoulder had eased off but the treatment seemed to stop another flare up coming up for quite a while. In addition to the physical treatment given, Lily also suggested some exercises to try and some websites that can assist with stress reduction. Lovely surroundings, lovely lady, definitely revisit when I can.
L.D., 36, Female, Commercial Operations, Hemel Hempstead, Hertfordshire
"After my pregnancy finished and I stopped breastfeeding, my endometriosis symptoms returned and I was experiencing heavy, irregular and painful periods. I had used acupuncture previously when going through IVF and came to Lily when we moved from London to the local area. We were hoping to conceive again and I wanted a practitioner who was an expert in fertility and treating pregnant women.
I began seeing Lily every couple of weeks and at various times of my cycle and have been seeing her since 2015. She immediately put me at ease and her qualifications and expertise are second to none. Her care was very helpful. Even a small number of sessions with Lily regulated my cycle. I fell pregnant quickly when we began trying to conceive, but unfortunately experienced three consecutive miscarriages. Lily again helped my cycle return to normal after the miscarriages and then supported me in my current successful pregnancy (currently 31 weeks).
Lily is an outstanding practitioner. I would recommend her (and have done) to anyone whose needs have not been met with treatment using Western medicine."
SC, female, 39, Hertfordshire
"Approximately 5-6 years ago I developed an oral Lichen Planus condition and more recently this developed into Lichen Planopilaris / Graham Little Syndrome. Predominant symptom being intense itching over the whole body. Eventual result has been loss of most body hair, loss of eyebrows and eyelashes and hair thinning on the scalp. It is not clear what caused the onset of the condition.
Additionally since childhood I have suffered from severe allergic reactions to pollen (grass/trees), moulds, dust, animal hair, insect bites etc - hayfever, urticaria, anaphyaxsis
Due to the above and the fact that I also have an under-active thyroid I decided to try acupuncture to treat the itching and potentially stimulate self heeling process. Aiming to slow down the progression of the hair loss which with Lichen Planopilaris is permanent.
The sessions I had helped initially to reduce the itching and eventually reducing it to almost nothing which reduces the reliance on the steroid treatments."
Sue, 54, Hertfordshire
"Very helpful! powerful Acupuncture treatment when done by a trained therapist like Lily Lai. Lily also help to create greater awareness of my health, diet and lifestyle for my body type. ( Dampess and Heat)
Lily is inspiring, authentic and an expert in her field! She empowers a person to take better control of their health without being intrusive.
I have recommended her to several people!"