"I have been to see Lily on 2 separate occasions.
The first time was a couple of years ago due to feeling stressed, anxious and generally overwhelmed for a while. I had tried various natural therapies and had heard good things about acupuncture so thought I'd give it a try.
I then came to see Lily again 2 years later, around a year aged having my first son, due to hormonal imbalances causing lots of allergies. Within 2 sessions all of my symptoms had completely gone! Again,
Lily is very friendly and welcoming and straight away made me feel comfortable. She offered lots of other advice during my consultation to try and incorporate alongside my acupuncture treatments. "
Ellie, 26, Student, London
'I have been suffering with rhinitis for a number of years now, which has meant a blocked nose, headaches and generally feeling 'under the weather'. I don't like using medicated nasal sprays or taking medication on a regular basis.
I am so pleased that I made the decision to have acupuncture with Lily. I feel so much better not just for the acupuncture but also for the dietary modifications and lifestyle suggestions. They are becoming a very positive part of my life.
I have no hesitation in recommending Lily Lai and 'Acupuncture and Herbs' to other clients and also healthcare professionals. It has been a life changing experience for me. I feel so much better...sleeping more soundly, less tired and anxious, much improved digestion and a noticeable improvement in nasal congestion. I shall continue treatment as long as necessary to maximise the benefits.
I have found the acupuncture sessions with Lily to be enormously beneficial. I had never had acupuncture before but I am delighted with the outcome. In fact, it has been one of the best decisions in my life.
Although my main problem is rhinitis, I never realised how it linked it is to other problems that I had come to accept as 'normal'.....tiredness, difficulty in sleeping, anxiousness and indigestion. These are all now being resolved. Brilliant!!
I honestly don't think that the care I have received could be any better. Lily is very professional, competent, courteous and reassuring. I feel totally confident in her expertise.
"Have had Acupuncture - ongoing and approx 8 sessions to date. Extremely good, arthritis hardly noticeable now. Catarrh much improved. No sugar cravings. I am completely confident in the treatment on offer."
A Current Patient, Hertfordshire
"Exceptionally helpful. I initially came to see Lily for severe osteoarthritic pain in the joints of both big toes and pain and swelling in some finger joints. The pain in my toe joints was making walking for any distance increasingly difficult and my fingers were sore after doing any manual tasks such as gardening and cleaning. I consulted my GP who told me there was no treatment available for my condition, apart from pain killers and, if the pain became severe, surgery with no guarantee as to its success. After seeing Lily, my quality of life improved almost immediately with a noticeable reduction in pain and discomfort. I no longer experience any pain at all in my fingers, even after intensive manual tasks. As far as my toe joints are concerned, I walk for long distances with absolutely no pain and have been able to enjoy and fully participate in a dancing class and in three dedicated walking holidays (5 - 8 miles per day for 5 days) during the last 18 months, with a further one planned for May this year. Lily also treats me now for an IBS related condition and for my circulation, both of which have been improved. I have excellent levels of energy and stamina, sleep well and my immune system has been strengthened. I continue to have a 'maintenance treatment' every 8 weeks which keeps me in very good health. Since acupuncture is now available for some conditions through the NHS, I hope more people will be able to benefit from it in coming years. I firmly believe that if acupuncture was offered as an alternative to conventional drugs and pain relief prescriptions, it would improve the quality of life for thousands of people as it has absolutely no side effects."
A Current Patient, Hertfordshire
"I was happy to meet such a professional as Lily and came back to her twice more with my problems. Also, I brought my mother for a consultation with Lily and a few acupuncture sessions. I felt the results of the acupuncture after about a month or so since the beginning of treatment. Lily was the person who I could ask lots of medical questions about myself and my family and always got the advice from her. I stopped seeing Lily when I got pregnant, which was the second reason for visiting the clinic. The acupuncture helped me to become more relaxed and I started to believe in it even more.
Second time I returned to the clinic to help me induce the labour and it started just 8 hours after the acupuncture session.
Also, Lily helped me with the after birth complications when I couldn't walk due to the trapped nerve. Lily's professional massage and acupuncture sped up my recovery a lot. I had only about 4 sessions and felt better."
A Former Patient, Hertfordshire
"I was coming for disrupted sleep and exhaustion. After the second acupuncture session my sleep improved dramatically which obviously helped all associated issues - irritability, exhaustion etc. Lily is always comes across as genuinely caring and non-judgemental. I have already recommended Lily to several friends."
A Current Patient, Hertfordshire
"Lily is a wonderful person. She always takes time to listen to my troubles. Many times I’ve walked into the clinic near tears, but I always leave with a smile on my face. The acupuncture has been very helpful, I feel much better now."
A Current Patient, Hertfordshire
"I wanted acupuncture to treat anxiety, bloating, sugar cravings and a general overall sense of balance and have had about 6 treatments so far. Acupuncture helped enormously with my anxiety. It helped me to feel calmer and more able to cope with stress that came into my life. It helped me to have a much more even control over sugar cravings, which really tend to disappear with regular treatments. It also helped with my sleep which was much deeper. I overall felt more invigorated after treatment and the following days.
I think Lily is wonderful and clearly knows her subject very well."
A Current Patient, Hertfordshire
"Thank you so much for your help and support. I came for one consultation with Lily for advice on weight loss. I think the care was excellent and I felt very confident in what Lily was telling me. It was very helpful and has given me a focus and some great suggestions of food and teas to try."
"I'd been suffering for three months with lassitude which is a symptom of depression, and from an ongoing skin problem since 2001. Lily's credentials encouraged me to seek treatment from her.
I found the treatments tremendously restful, rejuvenating and balancing."
Miss J, Hertfordshire
"Anxiety and panic attacks have been part of my life for the last 10 years. I'd been made redundant and found it a huge knock to my confidence. I was extremely anxious about attending job interviews and Lily was recommended to me by my sister-in-law.
I found the acupuncture really relaxing. Within two sessions, I felt much better. Within 3 sessions I had a new job! I will definitely continue to see Lily on a regular basis."
"I've been getting anxiety for approximately 1 year and decided to try acupuncture which had been recommended to me, and I was willing to look at trying an alternative to ease my anxiety.
Lily was a great help to me and eased my anxiety a great deal, enough so that I was able to be anxiety-free for long enough to fulfill my long term goals of running the London Marathon."
Mr P, Hemel Hempstead
"I've been suffering with anxiety for 10 months prior to my first appointment with Lily, and from ME for 6 years. I had tried Amitriptyline which was not able to control my anxiety levels and was keen to get it under control.
My anxiety symptoms meant that I experienced disturbed thoughts, twitching muscles, anxiety shocks and diarrhoea. With the ME, I suffered with a lack of energy, exhaustion, headaches and brain fog.
Lily's treatment procedures and professional caring manner could not be improved on, they are impeccable. After a course of acupuncture with Lily, my anxiety levels were reduced such that I can now watch TV without having disturbed thoughts, and undertake activities that would trigger off my anxiety such as playing video games. At PMT time, I do not end up suffering from anxiety as badly. In general, the acupuncture alongside a low dose of my anti-anxiety medication has meant that I have been able to live my life again.
The biggest surprise has been the effect of the acupuncture on my ME symptoms. It is thanks to Lily that I no longer suffer from exhaustion nearly every day of my life. Thank you."
Mrs C, Hemel Hempstead
"I've been seeing Lily for tiredness and for my arthritis too which I've been suffering with for many years now. I've experienced Chinese medicine before and was keen to book in with Lily for relief from my symptoms. With acupuncture and moxibustion treatments, I've found that my energy levels have now improved and I experience less arthritic pain in some of my joints.
Lily's treatment has been excellent in every way, and makes me feel very comfortable in a friendly and positive way."
"For 9 years, I have suffered from panic attacks, anxiety and stress. My sleeping patterns had also been disturbed for a while. Acupuncture was suggested to me at hospital and Lily came recommended to me by a friend so I tried it. I experienced an amazing difference in my life. Going from being scared to even go into town to shop, to being able to get my life back on track, going and doing what I wanted and even signing up for a college course which I had put off for nearly ten years. I feel much more confident and better about myself. I can't thank you enough.
"I've read about TCM before and was going through some anxiety, stress and emotional upset as a result of a breakdown of a relationship. After the Acupuncture treatments with Lily, I found relief from my physical anxiety symptoms but also within myself gained clarity of thought and insights into what I should do.
I have found your approach very professional and caring - I would recommend you without hesitation. Thank you so much. "
Mr W, Hemel Hempstead
"I was suffering from stress, low mood and anxiety and decided to book in to see Lily after I got feedback from friends that acupuncture had worked for them. I found it increased my energy levels and mood and helped to relax my mind and body. I felt completely listened to in the consultation and I was given good advice and tips on maintaining health and wellbeing.
Lily it was a lovely experience and it gave me that extra boost I needed at the time!"
Miss K, 26, Tring
"I had had insomnia for two years and I didn'’t want to go down the biomedical route. I had read about the success of acupuncture in the treatment of insomnia and decided to book in with Lily for Acupuncture.
After 5 sessions of Acupuncture my sleeping did improve. I was also benefiting from the sensible lifestyle/dietary advice Lily gave me. Once my sleeping problem had been '‘sorted'’ I continued to consult Lily for relaxation and stress relief treatments with Acupressure.
I really value Lily'’s professionalism '– she has helped me overcome an '‘intractable'’ problem. She is very friendly and personable, and it has been a real pleasure to see her. I value her treatments as well as her advice."
Miss A, 34, Berkhamsted
"Chronic Fatigue Syndrome (also known as ME) has been part of my life for over 10 years and I’d recently had a pretty bad spell with a complete depletion of energy levels, poor sleep, headaches and digestive problems. Lily had been recommended to me by a friend and I was keen to try anything that would be able to offer me relief from any of my symptoms.
I received acupuncture treatments over the course of three months and began to notice gradual improvements in my wellbeing. My energy levels were more stable – I still had my low days (it’s all a rollercoaster ride!) but generally, they were levelling out a lot more and I was starting to find myself being able to plan things in advance because I knew I would be able to have enough energy for the day. My sleep was also less disturbed and less restless and my anxiety levels stabilised a lot more.
For me, the changes were slow but definitely present and I still come to Lily for occasional sessions just to check on how things are going. Lily is a very caring and attentive practitioner - I am so glad my friend passed me her number! I would not hesitate to recommend Lily to other CFS/ME sufferers or others seeking acupuncture treatments."
"I had had acupuncture before for energy levels and felt that my issues were more holistic than focused on one particular problem. So when I experienced another bout of low energy, I went to see Lily.
Lily'’s young wisdom and the idea that you can change your habits bit by bit and not expect yourself to radically change all at once works. The acupuncture itself gave me a certain amount of energy and my tongue is still looking very healthy!"
"I have been suffering from depression and anxiety for several years and was on a lot of medication from the doctors. But I was still finding every day an uphill struggle and suffered from panic attacks on a daily basis. Lily had been recommended to me by a friend and I wanted to see whether she could help me. She offered me acupuncture treatments which I found very relaxing and at the end of the course of treatments, I was feeling much more stable, grounded and emotionally happy. Lily has played a huge supporting role for me over the sessions."
"I first came to Lily to seek relief for insomnia, period pains and to see if my serotonin and noradrenalin levels could be balanced with view to my condition (bi-polar disorder). I also wanted to discover if alternative therapies could help with my condition as opposed to medication.
I received acupuncture treatments with Lily and I experienced better sleep – it cured my insomnia. My period pain was reduced and I found improvements in energy levels, emotional state and in the balancing of the serotonin and noradrenaline in the brain which resulted in more balanced moods.
Lily has a fabulous personality that enables you to speak freely and openly about yourself and what you seek to remedy.
I would recommend acupuncture for the treatment of or to aid in depressive illness – I definitely saw a huge improvement!"
Miss M, Hemel Hempstead
"Thank you Lily for helping me with my anxiety, mood swings and tiredness. I have really enjoyed our treatments and consultations as you have always been very professional and always easy to talk to. Having acupuncture was surprisingly very effective, but the real surprise was in the effect of the ear seeds that you prescribed. Being able to use the seeds for acupressure at work and at home really helped me stay on the ball at work and gave me that extra calmness and energy I've always lacked. Thank you!"
"I have been under emotional stress on and off for three to four years now. I have been coming to Lily for Acupuncture and have also received Acupressure treatments. On my first visit for Acupuncture, Lily made me feel calmer and have a more positive outlook and I felt that a lot of weight had been lifted off my shoulders. I can now cope a lot better with the emotions and not be afraid to show them and cry if necessary. I enjoy our chats - Lily has been a great strength to me over the past four months and has given me ideas on changes with diet (great stir fry ideas!), sleep and drinking plenty of water."
Bev, 41, Hemel Hempstead
"I came to Lily to help me stop smoking. I received Acupuncture which helped me deal with my cravings better. I seem better able to resist temptation than before. "
"When I first started seeing Lily, I felt completely emotional, flat, and depressed. After the first session of Acupuncture I felt exhausted but could feel as if my layers were being pulled back to find out what was wrong and get it sorted. After a few more session I started to feel happier, more positive and more in control of my emotions.
Lily has taught me to relax, control and be aware of my stress levels. I now finally feel emotionally and physically ready to have a baby. I am a completely different person from the emotional and unhappy person I was when I first saw Lily.
Lily has influenced me to review all aspects of my life. I have changed my lifestyle, diet and expectations from life and myself. Thank you!! I feel fantastic!!!"
Anonymous, 31, Studham
"I came to Lily for my skin problems as well as some sleep and digestive problems. I had had acupuncture treatments in the past and found them very helpful. The acupuncture and acupressure treatments with Lily were incredibly relaxing. They were of great benefit to my skin in improving the redness, excessive pigmentation and oilyness. My sleep and my digestion also improved."
Mrs S, 49, Tring
"For years, I had been referred back and forth across several dermatologists and specialists for a skin problem they eventually diagnosed as vitiligo, a whitening of the skin in several patches throughout my body. These patches had gotten worse over a recent period of stress and I wanted to try something natural that would help my symptoms but also help me feel less stressed. I was given Chinese herbs to boil which dramatically reduced the appearance of the white patches within 6 weeks and eventually returned the skin pigmentation to those areas! My stress levels are now much more manageable and I continue to have monthly consultations with Lily once a month. Thanks for all your help."
"I've been having acupuncture for 25 years so when my regular acupuncturist moved away, I decided to continue my treatments with Lily. The acupuncture and herbal treatments focussed on my rheumatoid arthritis (suffered with this for over 25 years) and also my emotional state after bereavement 6 months prior. I get a general sense of wellbeing from the treatments and helps with me emotionally."