'I was trying for a baby and was looking for support when I came to see Lily. I had also been suffering from some tension in my back muscles.
I had a positive experience and was pregnant after 3 sessions. I found the care very good and professional - the only reason for not continuing was that I fell pregnant.'
A former patient
'I have been suffering with rhinitis for a number of years now, which has meant a blocked nose, headaches and generally feeling 'under the weather'. I don't like using medicated nasal sprays or taking medication on a regular basis.
I am so pleased that I made the decision to have acupuncture with Lily. I feel so much better not just for the acupuncture but also for the dietary modifications and lifestyle suggestions. They are becoming a very positive part of my life.
I have no hesitation in recommending Lily Lai and 'Acupuncture and Herbs' to other clients and also healthcare professionals. It has been a life changing experience for me. I feel so much better...sleeping more soundly, less tired and anxious, much improved digestion and a noticeable improvement in nasal congestion. I shall continue treatment as long as necessary to maximise the benefits.
I have found the acupuncture sessions with Lily to be enormously beneficial. I had never had acupuncture before but I am delighted with the outcome. In fact, it has been one of the best decisions in my life.
Although my main problem is rhinitis, I never realised how it linked it is to other problems that I had come to accept as 'normal'.....tiredness, difficulty in sleeping, anxiousness and indigestion. These are all now being resolved. Brilliant!!
I honestly don't think that the care I have received could be any better. Lily is very professional, competent, courteous and reassuring. I feel totally confident in her expertise.
'I've had persistent/frequent migraines and sought Lily's help to see if acupuncture would be beneficial.
Lily's care is exceptional and she brings an intelligence to her work which is refreshing. Furthermore, she's a good listener, handles issues sensitively and always addresses the problem. I have every confidence that she always does her best. She never, ever stops trying to work out the best possible solution for her client. She is consistent. All my sessions have been delivered to the same high standard - nothing is overlooked. (I have received acupuncture from a number of other qualified professionals and found that this has not been the case).
I have ongoing acupuncture as it's been a very helpful treatment for migraine. For me, it won't prevent it - however, it will enable the client, I believe, to manage the problem much better and more effectively.'
Julie, 58, Tring, Hertfordshire
"Very helpful. My knee was treated with acupuncture and moxibustion. My knee was also massaged. Lily also worked with me on exercises to further strengthen the muscles surrounding my knee. I had previously had some physio but this had not helped my knee straighten out like it was able to after acupuncture. Once it was more comfortable to do this I was able to do more exercise and therefore help myself even more. I really began to get some confidence back using my knee. This is ongoing and I am still feeling the improvement. I have felt quite empowered to heal my knee since the treatment. It is an old injury and thought I really had reached a plateau with recovery. I was so pleased this was not the case. I was very interested in the difference of approach between here and the NHS - quite different. thank you.
I told Lily I had previously had some acupuncture to level my periods and she also took this into account at the same time to maintain this. I was sometimes feeling a bit stressed from work and college and again Lily helped with this.
We also discussed some ideas for changes/additions to my diet which were really helpful."
A Former Patient, Hertfordshire
"Have had Acupuncture - ongoing and approx 8 sessions to date. Extremely good, arthritis hardly noticeable now. Catarrh much improved. No sugar cravings. I am completely confident in the treatment on offer."
A Current Patient, Hertfordshire
"Exceptionally helpful. I initially came to see Lily for severe osteoarthritic pain in the joints of both big toes and pain and swelling in some finger joints. The pain in my toe joints was making walking for any distance increasingly difficult and my fingers were sore after doing any manual tasks such as gardening and cleaning. I consulted my GP who told me there was no treatment available for my condition, apart from pain killers and, if the pain became severe, surgery with no guarantee as to its success. After seeing Lily, my quality of life improved almost immediately with a noticeable reduction in pain and discomfort. I no longer experience any pain at all in my fingers, even after intensive manual tasks. As far as my toe joints are concerned, I walk for long distances with absolutely no pain and have been able to enjoy and fully participate in a dancing class and in three dedicated walking holidays (5 - 8 miles per day for 5 days) during the last 18 months, with a further one planned for May this year. Lily also treats me now for an IBS related condition and for my circulation, both of which have been improved. I have excellent levels of energy and stamina, sleep well and my immune system has been strengthened. I continue to have a 'maintenance treatment' every 8 weeks which keeps me in very good health. Since acupuncture is now available for some conditions through the NHS, I hope more people will be able to benefit from it in coming years. I firmly believe that if acupuncture was offered as an alternative to conventional drugs and pain relief prescriptions, it would improve the quality of life for thousands of people as it has absolutely no side effects."
A Current Patient, Hertfordshire
"Extremely helpful. I have been suffering from back pain since the birth of my first child. My back pain got worse after my second child. Initially I took chiropractic and osteopathic treatments. I gave up the chiropractic treatment as they did not help me. I concentrated on the osteopathic treatment which helped a little. I fell off a ladder and hurt my ribs. After my ribs had healed, I suffered a lot of chest infection. I realised that I needed a more wholesome treatment so I decided to try acupuncture. Lily can offer not only acupuncture but also Chinese herbal medicine. I have been having these dual treatments from Lily and my health improves a lot. I stopped the herbal medicine as I no longer needed it for my chest infections and carried on with the acupuncture. I would see Lily once a month to maintain my chronic back pain as I also spend about 8 hours a day working on a computer. I also took up golf 6 years ago and my back hurt after a golf game but I found acupuncture helped a lot. Also as I got older, my joints have gone stiffer and acupuncture helped too. Most recently I have suffered from work related stress which also gave me minor panic attack. The acupuncture helped tremendously. I can enjoy golf and not worrying too much. During the period of stress at work, I can also carry on with my job, otherwise I might need to be signed off. Without acupuncture, I think I would have needed a lot of pain killers."
A Current Patient, Hertfordshire
"I have had Acupuncture for at least 8 visits now and am now continuing for back pain management. Very helpful advice and was always treated with respect and confidentiality. I have always found Lily very easy to talk too and she always puts you at ease and explains what treatment she is giving you as she goes along."
A Current Patient, Hertfordshire
"I've had 5 sessions of acupuncture so far. It has been very helpful, and all my questions and concerns were answered and explained. I'm very pleased with the treatments. Whole experience is very relaxing and comfortable. You have great personal skills and feels like you have great knowledge about the acupuncture."
A Current Patient, Hertfordshire
"For the first time in as long as I can remember I had hours of pain free relief. The treatment was explained very well and I knew there was a chance my headache would come back rather bad but worth it. Treatment was brilliant and in a lovely atmosphere. Easy to talk over the issues with and really understand what is going on. Would recommend and go for treatment again."
"I've had 4 treatments of acupuncture to date. LOVE Lily!! I have been to a couple of different acupuncturists over the years and Lily is by far the best. She really listens to your issues and gives you comprehensive treatment advice."
A Current Patient, Hertfordshire
"I've been seeing Lily for tiredness and for my arthritis too which I've been suffering with for many years now. I've experienced Chinese medicine before and was keen to book in with Lily for relief from my symptoms. With acupuncture and moxibustion treatments, I've found that my energy levels have now improved and I experience less arthritic pain in some of my joints.
Lily's treatment has been excellent in every way, and makes me feel very comfortable in a friendly and positive way."
"My stomach and digestive system problems have developed over the past four to five years in particular to do with stress. My back problems started from an accident at the age of thirteen which have become particularly bad over the past five to six years. Lily has treated me with Acupuncture, Ear Seed Acupressure and Herbal Medicine and I have seen a definite improvement in my stomach issues, particularly with respect to stopping the nausea that usually accompanies all my other symptoms. There has also been a distinct improvement in my moods and general stress levels which I think has helped greatly. The Acupuncture to help relieve my back pain has been stunningly effective!
From the start I have found Lily's attitude, procedures and literature to be of a very professional standard. Given my apprehension at receiving Acupuncture, I was amazed at how quickly I felt comfortable and relaxed during my first session. I have been very pleased with everything that I have seen to date and I feel that the service that I get is already well above average and carried out with a professional hand."
Anonymous, 25, Hertfordshire
"I'd been diagnosed with costochondritis which I'd been suffering with for 2-3 weeks. My doctor recommended it as did my osteopath for my symptoms.
My healing was speeded up with the acupuncture. The pain was reduced over the course of 2 treatments. This was particularly useful as the costochondritis was in both ribs and I could not take any anti-inflammatories to speed up the healing.
My treatment was very thorough and very relaxing considering how much pain I was in at the time. I would thoroughly recommend acupuncture with Lily."
Mrs M, Hemel Hempstead
"I've suffered with back pain for 30 years of my life and wanted to try acupuncture because nothing else had worked! The sessions gave me great pain relief."
Mrs M, Abbots Langley
"I was getting shoulder pain on and off for 6 months and had great improvement after one treatment."
Ms D, Berkhamsted
"I had acupuncture before some years ago for damaged muscles and was very pleased with the results. About 18 months ago, I fractured my vertebra and developed back pain as a consequence. After Lily's treatments, I was in a lot less pain and felt much more relaxed. Lily is such a lovely person, immediately puts one at ease and does her utmost to help with one's problems. It's a really nice friendly atmosphere, I'd recommend her to anyone."
"I suffer with migraines on a weekly basis for years - possibly 14 years. I had tried acupuncture before for different medical issues so when my migraines became unbearable I thought I'd give it a go. The headaches stopped completely. I've been so depressed by them (my migraines) before. I felt so much better within myself and am now hopeful that I can live a pain-free existence. "
Miss G, Hemel Hempstead
"I've had pain in my right shoulder and thumbs for about 3 months and a friend recommended I try some acupuncture. After the course of treatments, I had complete relief from pain."
"I was getting pain in my shoulder for the last 6 months. It was getting really painful to work and desperately needed to get it sorted out. A friend had highly recommended I try acupuncture with Lily. I had four sessions and it completely stopped my pain. I'm back at work now Lily! Don't worry, I'm being good and listening to your advice. At least I know where to come back to if it plays up again. Thanks again, will definitely be recommending you!"
"I have already tried most other treatments for my back pain that I'd had for 15 plus years and a friend recommended Lily. The first course of 3 treatments I had with Lily were very good with more painless movement in the back than I had had for years! After that the pain returns, and now I just go when required as I believe it's about pain management, rather than a fix!!"
Mr B, Biggleswade
"My doctor diagnosed me with tendonitis which I had had for over 10 years. I wanted to avoid taking painkillers because of the side effects so went for acupuncture. I experienced a reduction in pain and better sleep after the treatments with Lily. Service was excellent and would recommend her to friends."
"I've been having acupuncture for 25 years so when my regular acupuncturist moved away, I decided to continue my treatments with Lily. The acupuncture and herbal treatments focussed on my rheumatoid arthritis (suffered with this for over 25 years) and also my emotional state after bereavement 6 months prior. I get a general sense of wellbeing from the treatments and helps with me emotionally."
"Normal physiotherapy and massage was not working for problems I had been having in my leg, back and wrist for several months. I had heard that acupuncture could be successful so booked myself in. All symptoms are much improved and there is less tension and pain."
Mr A, St Albans
I get pains in my arm and shoulder and have had good results with acupuncture before. After Lily's treatments, the pain was greatly reduced and with much better movement without pain."
"I had read articles about acupuncture saying that it was very beneficial to neck and back pain so I decided to give it a go. I've been getting neck stiffness and pain and back pain for 10 years now. I also got headaches and felt sick with the pains. After the treatments with Lily, my headaches stopped, my muscles loosened and the pain had decreased - I generally felt a lot better after the treatments."
Miss B, Berkhamsted
"I got tennis elbow as a result of my job - I'm a self-employed tiler so I can't usually rest my arm for long periods of time to let it heal by itself. I have had 7 Acupuncture treatments with Lily to date and my arm feels much less heavy and achey. It doesn't hurt anymore to hold onto things and lift with my right hand. I'll definitely be coming back for topups!"
Anonymous, Hemel Hempstead
"I was diagnosed with frozen shoulder by my GP in January and had been advised to have steroidal injections. I wanted the injection as a last resort and thought I would give acupuncture a try.
Lily gave me acupuncture and moxibustion during the four sessions that I had with her. My range of motion increased by 90% and my pain disappeared. I still get the odd twinge now and again but nothing like it was before. Admittedly I was a complete cynic before but it really worked for me and now I’m a total believer!"
Mr W, Hemel Hempstead
"I’d suffered from horrendous pain in my knees for over three months due to an injury which was affecting my sleep at night as well as general quality of life because it hurt so much to walk. I had tried acupuncture before for my pains with much success and I decided to try a course of acupuncture with Lily whilst I was placed on a waiting list for physio treatment.
My knee pain showed signs of improvement from the first acupuncture treatment and by the end of the course of treatments (I received 6), my pain had significantly reduced and my sleep was much more restful. I’ve been very happy with the care I’ve been under – Lily is a great listener and was very professional throughout the treatments I had with her. Every penny spent has been worth it to get my life back on track."
"The reason I came to see Lily was to receive treatment for headaches and watery eyes. I received two acupuncture sessions which improved my symptoms very much."
Mr C, Hemel Hempstead