"Approximately 5-6 years ago I developed an oral Lichen Planus condition and more recently this developed into Lichen Planopilaris / Graham Little Syndrome. Predominant symptom being intense itching over the whole body. Eventual result has been loss of most body hair, loss of eyebrows and eyelashes and hair thinning on the scalp. It is not clear what caused the onset of the condition.
Additionally since childhood I have suffered from severe allergic reactions to pollen (grass/trees), moulds, dust, animal hair, insect bites etc - hayfever, urticaria, anaphyaxsis
Due to the above and the fact that I also have an under-active thyroid I decided to try acupuncture to treat the itching and potentially stimulate self heeling process. Aiming to slow down the progression of the hair loss which with Lichen Planopilaris is permanent.
The sessions I had helped initially to reduce the itching and eventually reducing it to almost nothing which reduces the reliance on the steroid treatments."
Sue, 54, Hertfordshire
"Very helpful! powerful Acupuncture treatment when done by a trained therapist like Lily Lai. Lily also help to create greater awareness of my health, diet and lifestyle for my body type. ( Dampess and Heat)
Lily is inspiring, authentic and an expert in her field! She empowers a person to take better control of their health without being intrusive.
I have recommended her to several people!"
"We came to Lily after 4 unsuccessful IVf cycles and unexplained infertility. I was due to start 5th IVF cycle and wanted to give my body the best chance.
Lily was extremely knowledgeable, very calming and helpful. It helped me to relax and feel informed for my IVF treatment. Even though IVF was unsuccessful, my time with Lily was invaluable. It was like therapy , relaxation and she understood the jargon from my notes and was able to really advise and explain things clearly to me. "
A, 43, Boxmoor
"I have asthma and allergies. My asthma proceeded to get worse and my parents suggested acupuncture as a treatment.
The care was fantastic and effective, my neck tension has nearly all gone and my asthma has reduced greatly."
Jamie, 16, Student, Berkhamsted
"I work as a project manager, I had RSI, so thought that acupuncture might help.
Cupping works really well! It alleviates the pain and helps to undo ''knots'' and release trigger points. Thanks Lily!"
Female, 39, Hertfordshire
"I suffer from a bad back and when I fell pregnant it got to the point I was in agony. Someone suggested I try acupuncture and after one session I felt very relaxed. Unfortunately I then had a holiday and couldn't have another session in a short space of time and think this would have helped. Due to pregnancy hormones I couldn't return for another session as my back got so bad I couldn't drive.
Lily was amazing, very informative and attentive. She explained everything and made me feel very relaxed as I was nervous to start since I had not received acupuncture before.
Lily was also most helpful with helping find alternative arrangements when I was unable to get to her. She researched other people I could try which I think is amazing.
I will definitely be returning for more treatment once my baby has arrived."
N, 35, Hertfordshire
"I have been dancing for many years, due to injury had to stop.
Then l found a leaflet for Lily and have never looked back! l'm back dancing approximately 13 hours a week. Amazing! I never thought l would ever dance again as it was a leg and back injury.
Lily Lai is a very professional, kind and caring person, l would certainty always go back to her."
Christine, 60, Book Keeper, Hertfordshire
"I have been to see Lily on 2 separate occasions.
The first time was a couple of years ago due to feeling stressed, anxious and generally overwhelmed for a while. I had tried various natural therapies and had heard good things about acupuncture so thought I'd give it a try.
I then came to see Lily again 2 years later, around a year aged having my first son, due to hormonal imbalances causing lots of allergies. Within 2 sessions all of my symptoms had completely gone! Again,
Lily is very friendly and welcoming and straight away made me feel comfortable. She offered lots of other advice during my consultation to try and incorporate alongside my acupuncture treatments. "
Ellie, 26, Student, London
"I had used acupuncture when going through IVF and came to Lily when we moved from London to the local area. Lily immediately put me at ease and her qualifications and expertise are second to none.
After my pregnancy finished and I stopped breastfeeding, my endometriosis symptoms returned and I was experiencing heavy, irregular and painful periods. We were also hoping to conceive again and I wanted a practitioner who was an expert in fertility and treating pregnant women.
Lily's care was very helpful. Even a small number of sessions with Lily regulated my cycle. I fell pregnant quickly when we began trying to conceive, but unfortunately experienced three consecutive miscarriages.
Lily again helped my cycle return to normal after the miscarriages and then supported me in my current successful pregnancy (currently 31 weeks). I fell pregnant after returning to Lily for treatment in March.
Lily is an outstanding practitioner. I would recommend her (and have done) to anyone whose needs have not been met with treatment using Western medicine."
S, 40, Teacher, Hertfordshire
"I can honestly say that for me accupuncture has changed my life!
Prior to treatment I felt unwell every day. I was finding the symptoms for a sinus problem very difficult to deal with every day. I tried every option I could think of. Even having surgery! When surgery failed I felt very deflated and thought there wouldn't be an end to it. I gave accupuncture a go as I was desperate and had exhausted all other options.
To my astonishment my symptoms began to go. After a course of accupuncture I felt amazed at how much better I was feeling. I am now able to keep symptoms at bay with an annual booster session as required. Treatments are relaxing and in a comfortable calm environment. I can not thank Lily enough and feel so grateful for all you have done for me. Thank you!!"
Nicola, 40, Hertfordshire
"I have had neck pain for a number of months - it was so bad that when getting out of bed I had to hold the side of my neck.
I am extremely happy with the quality of care I have and am receiving."
M, Teacher, 64, Hertfordshire.
"I have suffered with severe chronic pain from fibromyalgia which was diagnosed in 2014. I was also diagnosed with spinal degeneration that was resulting in chronic low back pain.
I was genuinely amazed on my 1st appointment so effective this is for me . Such an amazing lady!
There's no improvements to be made . Excellent service relaxing and very warming"
Lisa, 48, Hertfordshire
'I was trying for a baby and was looking for support when I came to see Lily. I had also been suffering from some tension in my back muscles.
I had a positive experience and was pregnant after 3 sessions. I found the care very good and professional - the only reason for not continuing was that I fell pregnant.'
A former patient
'I have been suffering with rhinitis for a number of years now, which has meant a blocked nose, headaches and generally feeling 'under the weather'. I don't like using medicated nasal sprays or taking medication on a regular basis.
I am so pleased that I made the decision to have acupuncture with Lily. I feel so much better not just for the acupuncture but also for the dietary modifications and lifestyle suggestions. They are becoming a very positive part of my life.
I have no hesitation in recommending Lily Lai and 'Acupuncture and Herbs' to other clients and also healthcare professionals. It has been a life changing experience for me. I feel so much better...sleeping more soundly, less tired and anxious, much improved digestion and a noticeable improvement in nasal congestion. I shall continue treatment as long as necessary to maximise the benefits.
I have found the acupuncture sessions with Lily to be enormously beneficial. I had never had acupuncture before but I am delighted with the outcome. In fact, it has been one of the best decisions in my life.
Although my main problem is rhinitis, I never realised how it linked it is to other problems that I had come to accept as 'normal'.....tiredness, difficulty in sleeping, anxiousness and indigestion. These are all now being resolved. Brilliant!!
I honestly don't think that the care I have received could be any better. Lily is very professional, competent, courteous and reassuring. I feel totally confident in her expertise.
'I had Bell's Palsy on two occasions and for each occasion, I had three treatments. The care was amazing!! I didn't need steroids for my Bell's Palsy as Lily had me back to normal after just 3 sessions! I was stunned by the effect that it had and I managed on both occasions not to take medication that had lots of side effects because of Lily.'
'I've had persistent/frequent migraines and sought Lily's help to see if acupuncture would be beneficial.
Lily's care is exceptional and she brings an intelligence to her work which is refreshing. Furthermore, she's a good listener, handles issues sensitively and always addresses the problem. I have every confidence that she always does her best. She never, ever stops trying to work out the best possible solution for her client. She is consistent. All my sessions have been delivered to the same high standard - nothing is overlooked. (I have received acupuncture from a number of other qualified professionals and found that this has not been the case).
I have ongoing acupuncture as it's been a very helpful treatment for migraine. For me, it won't prevent it - however, it will enable the client, I believe, to manage the problem much better and more effectively.'
Julie, 58, Tring, Hertfordshire
"Very helpful. My knee was treated with acupuncture and moxibustion. My knee was also massaged. Lily also worked with me on exercises to further strengthen the muscles surrounding my knee. I had previously had some physio but this had not helped my knee straighten out like it was able to after acupuncture. Once it was more comfortable to do this I was able to do more exercise and therefore help myself even more. I really began to get some confidence back using my knee. This is ongoing and I am still feeling the improvement. I have felt quite empowered to heal my knee since the treatment. It is an old injury and thought I really had reached a plateau with recovery. I was so pleased this was not the case. I was very interested in the difference of approach between here and the NHS - quite different. thank you.
I told Lily I had previously had some acupuncture to level my periods and she also took this into account at the same time to maintain this. I was sometimes feeling a bit stressed from work and college and again Lily helped with this.
We also discussed some ideas for changes/additions to my diet which were really helpful."
A Former Patient, Hertfordshire
"Lily is extremely knowledgeable and this instills confidence in the treatment that she provides. I have recommended her services to several friends and will continue to do so.
The treatment was very effective, my period pain, although did not disappear completely, was a lot more manageable.
I'm now 7 months pregnant through IVF and feel that the treatment I received in the lead up helped to create the right environment for me to achieve success."
"It was a long road to becoming pregnant and I was advised acupuncture might be helpful. Lily's treatments really helped. Being diagnosed with 'unexplained' fertility issues is confusing and upsetting, and the focus, attention to detail and expertise provided by Lily in getting my body and cycle into balance, alongside her calm, reassuring manner really helped me to feel like progress was being made on what often felt like a relentless physical and emotional journey. As well as improving physical symptoms, the pace and style of Lily's treatment (relaxed but thorough and always happy to give clear and detailed explanations) instilled a sense of calm, maintained my positivity and really helped to prevent things becoming overwhelming. I continued my treatments through my pregnancy right up until the day before my planned C-section to help me cope with complications and ensure I went into hospital feeling serene and completely prepared. I cannot recommend Lily - and acupuncture - highly enough. Along the way, Lily also treated and improved a long-standing shoulder problem, and helped with weight loss."
A Former Patient, Hertfordshire
"I consulted Lily regarding acupuncture treatment to support and enhance fertility treatment outcomes, and eventually had acupuncture over a couple of years or so. I found the acupuncture treatments together with Lily Lai's kind care, very helpful in terms of managing the process of fertility treatment both physically & mentally. It was also very useful to be able to discuss & consider fertility treatment with Lily Lai, as well as having some 'time out' from it during her treatment . I found Lily very knowledgeable about current fertility treatment.
Acupuncture treatment aided relaxation during a very stressful & traumatic period in my life. I had experienced infertility, failed fertility treatments as well as recurrent miscarriage.
Lily went on to support me with acupuncture treatment during a resulting twin pregnancy that produced 2 healthy babies!
I'm pleased to say that there was a very happy outcome. With very grateful thanks to Lily, who was very much part of the team. Keep up the good work."
A Former Patient, Hertfordshire
"I was trying to conceive and had unexplained infertility, and used acupuncture approximately weekly for a year with my first pregnancy and again for my second pregnancy. Just a big thank you, again, for everything you did! I got pregnant within 3 months of treatment after 2.5 years of trying to conceive. I also felt better in general and experienced decreased pain (due to pregnancy) after each visit. Wouldn't hesitate to come back if I felt the need. The service and results were amazing! "
A Former Patient, Hertfordshire
"When I came to Lily, I was looking for additional support to help me sustain a pregnancy after suffering a stillbirth and miscarriages. These losses led to anxiety and panic attacks which I hoped acupuncture would also help me manage. I had Acupuncture before pregnancy and weekly during a successful pregnancy and again three years afterwards before and weekly throughout a second successful pregnancy.
The acupuncture, support and care I received through my pregnancies was extremely helpful. The anxiety I experienced due to previous losses was handled with such care and understanding and this anxiety was significantly reduced as a result of such care. Before acupuncture I had only known loss and sadness with respect to trying for a baby despite receiving medical help. I continued to use traditional medical help alongside acupuncture with my two successful pregnancies and am convinced that without acupuncture I may well not now be in the truly blessed position of being a mother to two children."
"I was struggling to conceive and had suspected PCOS (later confirmed) and received Acupuncture from July 2014 - August 2015, herbal medicines for two-three months and moxibustion during some acupuncture sessions.
Thank you Lily - your caring, professional approach to my care helped me through a very difficult period of my life. I really looked forward to my acupuncture sessions each week, which ultimately helped us to have a baby. The only downside is I don't have time for acupuncture now I have a six month old to look after!!
The care and treatments were first class! We conceived our baby in December 2015 after six months of treatment (in parallel with NHS investigations). I am certain that the care and treatments I received were a big factor in regulating the symptoms of PCOS, ultimately enabling us to have a baby. As well as the herbs and acupuncture, which were tailored to complement the NHS investigations, Lily also recommended various other activities to complement the treatments - e.g yoga/meditation/dietary changes/walking etc. Having someone to talk to on a weekly basis also helped me to understand more about my condition and how I could relieve the symptoms. This holistic care and support was hugely beneficial to me from a mental health perspective as well as in supporting the treatment.
Once I was pregnant, I continued to have acupuncture sessions to support pregnancy, which I really enjoyed and found very relaxing.
I also suffered from back pain and the treatments were on occasion tailored to help with this and I found it very effective.
Finally, acupuncture definitely helped me to sleep better which had an overall benefit on my health and wellbeing.
Ultimately, I believe both the NHS and the TCM contributed to us being able to conceive and it would have been much easier if the NHS shared notes etc directly with Lily."
"I came to Lily after suffering 2 miscarriages, I had heard that acupuncture can help with fertility and maintaining a healthy pregnancy. I had acupuncture to regulate my cycles and help me conceive. I saw Lily once a week until about 20 weeks pregnant and then once a month until our daughter was born. I came back to Lily a few years later after having another miscarriage when trying for another child. Again I saw lily regularly every couple of weeks until the birth of our son.
Lily was at all times professional and caring, she was able to use her experience and knowledge of acupuncture to help me not only to conceive and carry 2 healthy children but she also was able to give advice and keep me calm! Whenever I had other problems within pregnancy like back ache or headaches she was also able to use acupuncture to treat those. After suffering from the heartbreak of miscarriage the only time I successfully conceived and carried full term babies were the times I had acupuncture with Lily."
"I had one treatment of acupuncture which I thoroughly enjoyed. Lily gave me some great advice and told me other ways to address my acne, with diet mainly. The care was brilliant. Lily took the time to talk to me and told me other ways, other than acupuncture I could address my skin problems."
"I had tried herbal medicine and acupuncture some years ago and found it amazing. I was extremely grateful to Lily for helping calm down a particularly severe flare-up of eczema. Conventional medicine offered me a stronger steroid cream, with the problems inherent in that form of treatment. I rejected that course of action and sought help from Chinese herbs. It was amazing how Lily managed to keep control of the situation. Between Chinese Herbal Remedies and a deeper insight into diet, the problem has almost been solved. God bless you Lily, have recommended a friend, and many thanks."
Mrs M, 59, Hertfordshire
"Have had Acupuncture - ongoing and approx 8 sessions to date. Extremely good, arthritis hardly noticeable now. Catarrh much improved. No sugar cravings. I am completely confident in the treatment on offer."
A Current Patient, Hertfordshire
"Exceptionally helpful. I initially came to see Lily for severe osteoarthritic pain in the joints of both big toes and pain and swelling in some finger joints. The pain in my toe joints was making walking for any distance increasingly difficult and my fingers were sore after doing any manual tasks such as gardening and cleaning. I consulted my GP who told me there was no treatment available for my condition, apart from pain killers and, if the pain became severe, surgery with no guarantee as to its success. After seeing Lily, my quality of life improved almost immediately with a noticeable reduction in pain and discomfort. I no longer experience any pain at all in my fingers, even after intensive manual tasks. As far as my toe joints are concerned, I walk for long distances with absolutely no pain and have been able to enjoy and fully participate in a dancing class and in three dedicated walking holidays (5 - 8 miles per day for 5 days) during the last 18 months, with a further one planned for May this year. Lily also treats me now for an IBS related condition and for my circulation, both of which have been improved. I have excellent levels of energy and stamina, sleep well and my immune system has been strengthened. I continue to have a 'maintenance treatment' every 8 weeks which keeps me in very good health. Since acupuncture is now available for some conditions through the NHS, I hope more people will be able to benefit from it in coming years. I firmly believe that if acupuncture was offered as an alternative to conventional drugs and pain relief prescriptions, it would improve the quality of life for thousands of people as it has absolutely no side effects."
A Current Patient, Hertfordshire
"Extremely helpful. I have been suffering from back pain since the birth of my first child. My back pain got worse after my second child. Initially I took chiropractic and osteopathic treatments. I gave up the chiropractic treatment as they did not help me. I concentrated on the osteopathic treatment which helped a little. I fell off a ladder and hurt my ribs. After my ribs had healed, I suffered a lot of chest infection. I realised that I needed a more wholesome treatment so I decided to try acupuncture. Lily can offer not only acupuncture but also Chinese herbal medicine. I have been having these dual treatments from Lily and my health improves a lot. I stopped the herbal medicine as I no longer needed it for my chest infections and carried on with the acupuncture. I would see Lily once a month to maintain my chronic back pain as I also spend about 8 hours a day working on a computer. I also took up golf 6 years ago and my back hurt after a golf game but I found acupuncture helped a lot. Also as I got older, my joints have gone stiffer and acupuncture helped too. Most recently I have suffered from work related stress which also gave me minor panic attack. The acupuncture helped tremendously. I can enjoy golf and not worrying too much. During the period of stress at work, I can also carry on with my job, otherwise I might need to be signed off. Without acupuncture, I think I would have needed a lot of pain killers."
A Current Patient, Hertfordshire
"I have had Acupuncture for at least 8 visits now and am now continuing for back pain management. Very helpful advice and was always treated with respect and confidentiality. I have always found Lily very easy to talk too and she always puts you at ease and explains what treatment she is giving you as she goes along."
A Current Patient, Hertfordshire